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If you require hearing assistance, please visit the corresponding website:

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Dusseldorf

Frankfurt am Main

Gera

Stuttgart

If you have questions regarding your asylum procedure or your hearing, please contact our hotline:

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Our website can generally be used without indicating your personal data. If personal data (e.g. name, address, or mailing address) is required, you are free to answer them or not. If you have provided us with personal data, we will use them only to answer your questions or to provide hearing assistance. Your personal data remain with Arrival Aid. They will be given to other persons only, if this should be necessary for the hearing assistance or if you have agreed in advance. No public authorities will be provided with your data. You have the right to withdraw your permission at any time. Personal data will be extinguished as soon as you withdraw your permission to store them, as soon as the storage is not necessary any more to fulfil their purpose, or if, for other reasons, it is illegal to store the data. We emphasise that the transmission of data in the net (e.g. communication via mail) may not be safe. It is not possible to protect your data completely from being used by non-authorized persons.

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